Shipping & Returns

Store Pick Up

Customers in Guernsey have the option to pick up their order from mondomundi stores in Guernsey for no charge. You are requested to state from which store you wish to pick up your order at checkout.

 

Overseas Delivery

Orders with a total value under £43 are sent by standard international mail. Orders with a total value over £43 are sent by International Signed For Delivery. Our overseas shipping rates are set out below;

Order Value	Europe	Middle East, Africa, Americas	Asia, Oceania, Australasia
	£	£	£
up to £43.00	2.50	2.75	3.00
£43.01-100.00	5.00	5.50	6.00
> £100	FREE	FREE	FREE

 

 

Packaging

Wherever possible, we use recycled and recyclable materials. Any packaging that we cannot re-use is sent for recycling. We would encourage you to do the same.

Loss of Goods in Transit

In the event that the carrier deems a parcel to be lost, numismundi will offer a full refund, or replacement, once we are able to place a claim with them for the loss of goods. Please note that orders can take time to trace and refunds or replacements cannot be issued until all efforts have been made to trace a missing item.

 

Should you not be available to receive goods on delivery, the goods may be either left without signature, or returned to the carrier’s depot. Numismundi will not be liable for any loss arising in these circumstances.

 

Returns and Queries

If the item was damaged in transit

If you take delivery of a numismundi package and the contents have been damaged in transit, you can return the item(s) to us within 30 days of receipt for a refund. Please send an e-mail to info@numismundi.com, as soon after receipt as possible, for full instructions.

 

If the item is not as described

If you take delivery of a numismundi package and the contents are not as described, you can return the item(s) to us within 30 days of receipt for exchange. Please send an e-mail to info@numismundi.com, as soon after receipt as possible, for full instructions.

 

If we sent you an item you did not order (an "incorrect" item)

As soon as you find out we've sent you an incorrect item, please send an e-mail to info@numismundi.com. We'll make sure you are not charged for it and we'll send you the correct item as soon as we can.

 

This returns policy does not affect your statutory rights.